open main menu

ACCOUNT ANALYST

Corporate Technology

Position Location: York, PA

Hours: Full-Time, Monday – Friday | 8:00 AM – 5:00 PM, Other hours as needed.

Scope:  The YGS Group builds eCommerce websites in the custom printing space. The Account Analyst will collaborate with a team of developers, project managers, and technical account managers to build the eCommerce sites and to maintain product offerings on these sites. A successful candidate will be able to bridge the gap between YGS customers, internal teams, and third-party vendors through excellent communication, documentation, and collaboration. The Account Analyst will be assigned to a group of client accounts and will regularly engage with clients to ensure that the site functionality and products are up to date and meeting the needs of the client.

Essential Functions

This position exists to perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Planning & Scheduling:
    • Creates meeting agendas, leads client meetings, supplies meeting notes, and manages action items related to the meeting notes.
    • Works directly with appropriate staff in technology and business areas to understand business needs and project concept objectives and approach; takes an assigned project from original concept through final implementation.
    • Acts as a subject-matter expert in cross-functional teams to provide recommendations on new initiatives or projects.
    • Writes and manages business and technical requirements, interviews stakeholders, and conducts effective facilitation sessions with multiple stakeholders.
    • Reconciles information received from multiple sources and creates detailed business requirements that meet the business needs within the scope of the initiative.
    • Compares the present state of the business with a conceptual and desired future state and provides gap analysis.
    • Gathers and documents business requirements.
    • Transforms client needs into well-defined business requirements; collaborates with technical teams to create functional design requirements.
    • Understands complex topics and translates them into diagrams (i.e., context workflow activity) and documentation using standard tools (e.g., Word, Lucid Chart, Excel, etc.)
    • Creates and maintains documentation as required for technology processes.
    • Communicates all schedules, material, quality, and delivery of information to the customer promptly.
    • Tracks project progress and provides updates to impacted parties.
    • Communicates new system functionality and assists users in understanding implications.
  2. Process Design and Improvement:
    • Participates in continuous process improvement projects to develop efficient business processes and workflows.
    • Ensures proper implementation of improved processes within and outside of software systems.
    • Works with technology partners, functional and business systems analysts, customers, and vendors on complex projects to coordinate system enhancements.
    • Analyzes existing processes, tools, systems, or databases and makes recommendations for development, improvement, or simplification.
  3. Testing:
    • Conducts/coordinates with technology developers to test system fixes, new releases and enhancements, changes, and implementations to ensure functionality and user acceptance.
    • Conducts end-to-end testing on applications and technology to ensure that business technical and functional requirements are being met.
  4. Standards and Practice
    • Determines and fulfills customer requirements, including those not stated in the contract or job specifications. Clearly articulate and isolate in-scope and out-of-scope elements.
    • Ensures accountability and compliance with all current and applicable state and federal laws, company policies and procedures, rules, and regulations.
    • Follows the safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems operations and/or other employees.
    • Performs other duties, as assigned.

Education:

  • A high school diploma/or GED equivalency is required.
  • Bachelor’s degree in information technology, computer science, or a closely related field.

Skills & Experience:

  • At least two years of experience in information technology as a business analyst or similar role, (including designing and documenting requirements, detailed process flows, and performing quality assessment and assurance functions) OR an equivalent combination of education and experience.
  • Excellent oral and written communication skills, as well as outstanding relationship-building, analytical, and organizational capabilities.
  • Able to prioritize the workload in a fast-paced environment.
  • Expertise with business-specific applications and systems such as Jira, Confluence, or similar applications.
  • Experience in problem resolution and comfortable with risk and decisions. 
  • Experience with both waterfall and agile workflows.

Physical Requirements:

Physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

  • Lift up to 10 pounds regularly and 20 pounds occasionally.
  • Travel, including possible overnight stays.
  • The person in this position frequently communicates with coworkers, customers, and business partners to complete work assignments. Must be able to collaborate and exchange accurate information in these situations.
  • Must communicate through active listening and converse with others to receive and relay information as needed.

To apply, submit your resume to careers@theYGSgroup.com. Notice to All Applicants: This posting is not intended to provide an all-inclusive list of duties, rather to provide an overview of essential functions and basic duties. Requirements, skills, and abilities included, have been determined to be the minimal standards required to successfully perform in the position. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Employment with The YGS Group is at-will. The employment process with The YGS Group includes a pre-employment background check and post-offer physical and drug screen. The YGS Group is an Equal Opportunity Employer and Drug-Free Workplace.

Top
Get in Touch